Advent Talent Group is seeking an Operations Coordinator to support a collaborative, family-owned business in Edina, MN. This role serves as the hub for service operations, coordinating customer requests, scheduling technicians, maintaining records, preparing proposals, and processing invoicing. The ideal candidate is organized, customer-focused, and comfortable managing multiple priorities in a fast-paced, non-corporate environment. A friendly, outgoing personality, strong computer skills, and the ability to professionally navigate challenging customer situations are essential for success in this role.
Overview
Pay Rate: $27-30/hour
Position Type: Contract to hire
Location: Edina, MN (On-site)
Responsibilities
- Serve as the primary point of contact for incoming service calls, emails, and customer inquiries, providing professional and timely support.
- Coordinate and schedule service technicians and preventative maintenance visits while managing changing priorities.
- Prepare and send service, repair, and preventative maintenance proposals to customers.
- Maintain accurate job records, customer information, service documentation, and tracking systems.
- Communicate service updates, repair findings, and scheduling details with customers, technicians, and internal teams.
- Process invoicing, update job statuses, and ensure all service and maintenance work is accurately documented and billed.
- Create inspection reports, track maintenance contracts and renewals, and support ongoing preventative maintenance programs.
Qualifications
- 2+ years of experience in customer service, service coordination, dispatching, scheduling, administrative support, or a related role.
- Friendly, outgoing personality with the ability to build relationships and professionally manage difficult customer situations.
- Strong organizational skills with the ability to prioritize multiple tasks in a fast-paced environment.
- Solid computer literacy and confidence learning and navigating multiple systems and software platforms.
- Proficiency with Microsoft Office Suite; experience with QuickBooks, service management, dispatching, or CRM systems is preferred.
- High attention to detail with strong data entry, documentation, and recordkeeping skills.
- Comfortable working in a collaborative, family-owned, non-corporate office environment supporting field service operations.
Eligible employees will enjoy the following benefits with Advent Talent Group:
- Medical Insurance
- 401(k) Retirement Plan
- Paid Time Off (PTO)
Advent Talent Group is an Equal Opportunity Employer
Advent Talent Group is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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