Advent Talent Group is seeking a Customer Service Representative that will serve as the primary point of contact for guests, delivering high-quality, empathetic support across multiple communication channels. This role focuses on resolving inquiries, troubleshooting issues, and building positive relationships that leave a lasting impression. The ideal candidate is compassionate, detail-oriented, and committed to creating meaningful service experiences.

Overview:
Employment Type: Contract – Full-time
Schedule: Monday–Friday, 8:00 AM – 4:00 PM
Location: Hybrid after training – Brooklyn Park
Compensation: $20–$23/hour

Responsibilities
Guest Interaction

• Respond promptly and professionally to guest inquiries via phone, email, web, chat, and social media.
• Resolve issues related to loyalty accounts, mobile applications, gift cards, and payment methods, with a goal of first-contact resolution.
• Approach every interaction with empathy, positivity, and a collaborative mindset.
• Personalize conversations while maintaining a consistent and professional brand voice.
• Assume positive intent and build trust with every interaction.

Process Management

• Accurately document and categorize guest interactions within the customer service management system.
• Provide clear, thorough notes detailing resolutions and follow-up actions.
• Adhere to established procedures, workflows, and documentation standards.
• Ensure compliance with service policies and audit requirements.

Collaboration & Continuous Improvement

• Partner with teammates to resolve complex or escalated issues.
• Collaborate cross-functionally with internal teams to improve processes and enhance the overall guest experience.
• Stay informed on products, policies, and updates relevant to guest support.

 

Qualifications
Required

• 2+ years of customer service or guest relations experience.
• Proficiency in Microsoft Office Suite.

Preferred

• Prior leadership or advanced experience in a customer-facing environment.
• Experience using CRM or ticketing systems (e.g., Microsoft Dynamics, Zendesk).
• Call center experience and comfort using a headset for extended periods.

 

Skills & Competencies

• High empathy, emotional resilience, and a positive outlook.
• Strong alignment with values centered on teamwork, authenticity, accountability, and service.
• Excellent written and verbal communication skills with a solutions-focused approach.
• Independent, self-directed work style with a willingness to ask questions and seek clarity.
• Adaptable and comfortable working in a fast-paced, evolving environment.
• Detail-oriented with strong organizational and problem-solving skills.
• Demonstrated understanding of DEI principles and inclusive communication.

 

Eligible employees will enjoy the following benefits with Advent Talent Group:

• Medical Insurance
• 401(k) Retirement Plan
• Paid Time Off (PTO)

Advent Talent Group is an Equal Opportunity Employer
Advent Talent Group is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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