Advent Talent Group is seeking compassionate professionals to join a mission-driven nonprofit dedicated to creating lasting change through equity, collaboration, and advocacy. As a 988 Suicide Prevention Call Specialist, you’ll provide trauma-informed crisis support to individuals experiencing emotional distress or suicidal crisis, helping them navigate their most vulnerable moments.
Overview
Compensation: $27.25/hour + shift differentials
Location: Hybrid – Minneapolis, MN
Schedule: Full-time (37.5 hours/week)
Employment Type: Contract-to-hire
Available Shifts:
- Friday–Tuesday: 7:00 PM–3:00 AM
- Friday–Tuesday: 12:00 AM–8:00 AM
- Wednesday–Sunday: 4:00 PM–12:00 AM
- Friday–Tuesday: 1:00 PM–9:00 PM
- Sunday–Thursday: 4:00 PM–12:00 AM
Key Responsibilities
- Provide empathetic crisis counseling and emotional support using evidence-based intervention techniques
- Conduct suicide risk assessments and collaboratively develop individualized safety plans
- Accurately document all interactions in the web-based iCarol system
- Manage multi-line soft-phone systems to handle incoming and outgoing calls efficiently
- Coordinate with emergency services when immediate intervention is required
- Engage in continuous professional development and training opportunities
- Foster a supportive, compassionate team environment
Qualifications
Education & Experience:
- Bachelor’s degree in social work, psychology, counseling, or related field (preferred)
OR - 2+ years of professional experience in community services, crisis response, or mental health support
Required Skills & Competencies:
- Comprehensive knowledge of mental health principles, crisis intervention, and professional phone communication
- Exceptional empathy, active listening, and interpersonal skills
- Cultural competency and ability to work effectively with diverse populations
- Ability to remain calm, focused, and solution-oriented in high-pressure situations
- Proficiency with computer systems and web-based documentation platforms
- Strong rapport-building skills with appropriate professional boundaries
- Commitment to confidentiality and HIPAA compliance
- Familiarity with mental health assessment tools and clinical terminology
- Bonus Qualifications: Bilingual fluency in Spanish, Hmong, or Somali
Eligible employees will enjoy the following benefits with Advent Talent Group:
- Medical Insurance
- 401(k) Retirement Plan
- Paid Time Off (PTO)
Advent Talent Group is an Equal Opportunity Employer committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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