Advent Talent Groups is in search of a Customer Care Specialist for our global client based in Minneapolis, MN. This pivotal role focuses on addressing and resolving escalated customer issues, complaints, and problems that surpass the store level. The specialist will be responsible for delivering prompt and effective responses, crafting innovative solutions, and collaborating with multiple stakeholders to ensure successful issue resolution!

Overview:
Hybrid in Minneapolis, MN
Contract
Full-time – Monday-Friday 8:00 am- 4:30 pm
Compensation- $21.00/hr.

Responsibilities:

• Customer Issue Resolution: Resolve complex customer issues promptly, addressing calls and inquiries related to comments, complaints, invoices, and general information about the hearing aid industry, ensuring timely and accurate responses.
• Collaborative Problem Solving: Partner with internal teams, and external stakeholders to find optimal solutions for customer incidents, facilitating effective communication among all parties involved.
• Social Media & Online Presence: Monitor and manage customer interactions on social media platforms, such as Facebook, as well as with Better Business Bureau and Attorney General, handling complaints and inquiries with urgency and professionalism.
• Communication & Inquiry Management: Manage customer mail, email, and web inquiries with prompt responses, and escalate sales leads and scheduling requests to appropriate support teams for resolution.
• Process Adherence & Confidentiality: Follow established processes to support customer resolutions and ensure consistent handling of confidential and sensitive customer information.
• Process Improvement: Assist in developing efficiencies for procedures that support Miracle-Ear customers and franchisees, providing insights into trends and service levels to enhance overall service quality.

Qualifications:

• Relevant Experience: Minimum of 1 year of experience in customer service; experience in problem resolution or public relations is advantageous.
• Industry Knowledge: Familiarity with hearing aids or medical/technical products is preferred.
• Communication Skills: Strong verbal and written communication skills with the ability to convey information clearly and professionally.
• Conflict Resolution: Proven ability to negotiate, manage conflicts, and resolve issues effectively, with a strong commitment to customer satisfaction.
• Technical Proficiency: Proficiency with computer and MS Office applications, along with a working understanding of phone systems and ticket/issue management systems (e.g., Salesforce).
• Confidentiality & Integrity: Ability to handle confidential and sensitive information with discretion and maintain a high level of integrity in all interactions.

Advent Talent Group is an Equal Opportunity Employer
Advent Talent Group is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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Advent Talent Group is seeking an Executive Office Assistant to provide administrative support to the President & CEO, Chief of Staff, & Executive Office for a local non-profit that drives action to create strong, vibrant communities. This role manages calendars, communications, logistics, and special projects; coordinates Board of Trustees and committee support; and collaborates with staff, community partners, and external stakeholders.

Overview
Start Date: December 15, 2025
Position Type: Contract; potential for perm hire
Location: Hybrid – Minneapolis, MN
Hourly Rate: $30.00/hr.

Responsibilities
Executive Office Support

• Manage CEO’s calendar to align time with strategic priorities; anticipate needs and ensure preparedness.
• Handle inquiries and invitations via email, phone, and mail; triage and respond appropriately.
• Prepare and edit correspondence, memos, presentations, and meeting materials.
• Maintain confidential files and contact records.
• Assist with contract coordination and vendor processing.
• Process invoices, reimbursements, and expense reports accurately.
• Track projects, deadlines, and follow-up systems for the Executive Office.
• Provide logistical support for meetings and events (virtual, in-person, hybrid), including AV setup and hospitality.
• Coordinate travel arrangements and itineraries.

Board & Committee Support

• Partner with COS to provide logistical and administrative support for Board and committee meetings.
• Maintain board portal software with updated materials, policies, and contact information.
• Record accurate and professional meeting minutes.

Team Collaboration & Organizational Support

• Coordinate check-ins and performance reviews between CEO and direct reports.
• Ensure appropriate staff access to CEO and COS.
• Assist with policy compliance and discretionary grant coordination.

Technology & Process Improvement

• Identify opportunities to streamline work and improve efficiency using technology tools.
• Collaborate on systems that enhance clarity, consistency, and cross-team coordination.

Qualifications

• 3 years of administrative experience, preferably supporting senior leadership or managing complex calendars, travel, and projects.
• Strong organizational skills and attention to detail.
• Proficiency in Microsoft Office Suite and CRM systems; ability to learn new tools quickly.
• Excellent interpersonal and communication skills; professional and sensitive approach with diverse stakeholders.
• Ability to prioritize multiple projects and adapt to changing priorities.
• Skilled in event and meeting logistics.

Preferred:

• Experience in nonprofit or foundation settings, especially with board support.
• Familiarity with tools like Salesforce

Eligible employees will enjoy the following benefits with Advent Talent Group:

• Medical Insurance
• 401(k) Retirement Plan
• Paid Time Off (PTO)

Advent Talent Group is an Equal Opportunity Employer
Advent Talent Group is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

 
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