Customer Support Specialist
1021 Bandana Boulevard East Suite 220 St. Paul, MN 55108 US
Job Description
Are you a customer support professional seeking your next role in a long-term career? Advent Talent Group is seeking a Customer Support Specialist for our client in St. Paul, MN. If you are an experienced, professional, and dedicated Customer Support Specialist who consistently provides the highest level of customer service, this could be an excellent opportunity for you!
Overview and Perks
- Full-time, Direct-Hire
- Compensation: $27-$28/hour.
- Hybrid role in St. Paul, MN. (Mon-Wed onsite, Thurs-Fri remote)
- Excellent benefits package starting day 1.
Responsibilities Include:
- Overseeing the entire order entry process, which involves handling inquiries, entering orders, engaging in high end customer communication, and conducting follow-ups post-delivery.
- Investigating, processing, and documenting returns and addressing customer concerns, collaborating with other teams to provide comprehensive answers to inquiries.
- Maintaining up-to-date customer information by updating the CRM database regularly.
- Delivering high-end customer service by proactively anticipating needs, offering solutions, leveraging product knowledge to foster relationships, and optimizing sales opportunities.
- Implementing sales and marketing programs and initiatives, collaborating with field sales teams on lead generation, qualification, and follow-up activities.
- Crafting and presenting bids and quotes as required.
Qualifications Include:
- 2+ years of customer support experience in an office environment
- 2+ years of experience with CRM databases.
- Highly professional customer service experience with the ability to communicate with cross-functional team and customers.
- Driven and purposeful, consistently exceeding performance expectations and delivering high-quality results.
- More than adequate professional communication via phone, with strong listening skills and an exceptionally professional attitude.
- Proficient in Microsoft Office Suite; Experience in NetSuite a plus.
Advent Talent Group is an Equal Opportunity Employer
Advent Talent Group is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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