Customer Service Representative

St Paul, MN

Industry: Customer Service Job Number: 3585 Division: Advent Office

Job Description

Advent Talent Group is seeking a Customer Service Representative for a family-owned manufacturer of cleaning supplies in St. Paul, MN, that has been in business for nearly 100 years! An opportunity to work in an essential industry, this role provides important support to both customers and sales representatives.

Key Specs
Job type: Contract to Hire
Location: St. Paul, MN – On-Site
Schedule: Full-time
Compensation: $24/hour

Advent Talent Group is an Equal Opportunity Employer
Advent Talent Group is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

About the Job
Duties include:
  • Answering phones and assisting callers
  • Receiving orders via  phone, fax, email and in person, processing orders accurately and sending receipt notices
  • Using tools to provide shipping quotes and investigating issues with shipping, communicating findings with customers and sales representatives
  • Receiving, investigating and mitigating customer complaints, providing solutions and informing sales representatives
  • Developing knowledge of product features and communicating these with customers to support sales efforts, including assembling and mailing sample packets
  • Following up with customers on orders, ensuring needs are met
  • Preparing and mailing sample packets
  • Maintaining accurate documentation, records and data in the CRM program
  • Running reports as requested

About You
Qualifications for this role include:
 
  • High school diploma or GED
  • Proficiency in Microsoft Office
  • Great customer service skills, including the ability to build product knowledge and answer questions
  • Strong written and oral communication skills
  • Ability to prioritization and multitask
  • Experience with CRM databases a plus

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