Customer Service Representative

Bloomington, MN 55420

Posted: 07/09/2019 Industry: Customer Service Job Number: 2944 Division: Advent Office
Advent Talent is looking for a Customer Care Representative for a nationwide distributing company. The Customer Care Representative supports and maintains customer sales and service efforts for a specified sales territory. What You' ll Do
  • Fulfill stock product orders
  • Collaborate with sales personnel by proactively contacting customers to discuss and resolve sales and service issues regarding incorrect shipments, billing, and device history
  • Handle customer inquiries of order status, product warranty status, product options, dispenser referrals, etc
  • Reach monthly sales goal of 120%
  • Document customer complaints and provide feedback to customer with resolution and any service action taken
  • Provide internal customer service to sales, manufacturing, and other departments as needed
What We' re Looking For
  • High school diploma or equivalent work experience and knowledge, college degree preferred
  • Minimum of one year experience (2-3 years preferred) in customer service, sales, or account management (medical device customer service experience preferred)
  • Excellent telephone and in-person customer service etiquette
  • Data entry experience to handle orders being electronically faxed in
  • Proficient in Microsoft Office
  • Strong organizational and multitasking skills
  • Spanish speaking preferred
Location: Bloomington Compensation: $17/hour Schedule: T– F 10: 30am-7pm Saturdays 9am-5pm Type: Contract to Hire   CURRENT EMPLOYEES If you' ve already interviewed with an ATG recruiter, you receive priority consideration! Please email your recruiter or call 952-920-9119 to let us know which openings are of interest. Why Advent * Easy and convenient registration process, including options for online/video interviewing. * Resume and job search coaching standard with registration. * Genuinely caring and friendly staff, working together to find the right job for you. * Competitive wages and benefits, including: employee rewards, referral bonuses, weekly pay, PTO (paid time off), and more. * Access to fantastic, often exclusive or unadvertised, job opportunities throughout the metro. Advent Talent Group is an award-winning staffing and recruiting agency and a nationally certified Women' s Business Enterprise (WBE). Powered by our superhero staffing team, we provide temporary, temporary to hire and direct placement services in Clerical Support, Customer Service, Mortgage/Financial, and HR.

Kali Whyland

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